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Obtaining Support
Technical and Account Support:

Technical and Account Support for Retail @dvantage PC is provided by Global Payments Inc. 24 hours a day, 7 days a week

Toll Free Global Payments Support Phone Numbers:



Central Platform/Host:

East Platform/Host:

1 (800) 207-7607

1 (800) 622-2318


Global Payments Support Email Address:


When contacting Global Payments for technical or account support, please be prepared to provide the following information:

  • Terminal ID or Merchant Number.
  • Name and Version of the Global Payments software.
  • Version of Microsoft Windows, including service packs.
  • Version of the Cisco Systems VPN Client software
  • Brand and Model of the PC.
  • Type, Brand and Model of the modem.
  • The exact error message(s) received, if any.
  • Description of the problematic behavior, if any.
    • Users of Version 3.3c & 3.3e and higher can view most of the system information in the program by selecting Obtaining Support from the Help menu.
Additional Resources:




    10 Jan 2009 ::: News Update
    Retail @dvantage PC Versions 4.0c and 4.0e:
    Global Payments Inc. is in the process of certifying versions 4.0c and 4.0e. These new versions will support Microsoft Windows VISTA and also include new features such as a SSL connectivity option, Native support for USB card readers, and maintain compliance with new Payment Card Industry Data Security Standards. (PCI/DSS,PABP/CISP).
        read more...


    01 Jan 2009 ::: News Header
    Build 12 for Versions 3.4c & 3.4e have been Released as of January 1, 2009.
     This new build adresses the New Double Receipt Truncation requirements, mandated by some states and also contains a few other minor bug fixes.

    All New and Replacement orders will automaticallly receive the new build.
    Existing merchants are not required to obtain the new build unless it is mandated in that merchant's state.
    Need An Extra Hand?

    Rent-A-Coder
    If you' have a small project that does not require vast resources or staffing. We can provide you a referral for one our expert programmers.
         read more...



    Rent-A-Tester
    Developed your own product, web site, etc.. and need an independent tester? We can provide you a referral for one our expert technicians.
         read more...



    Rent-A-Designer
    Need a Graphical or Multimedia designer for a small project? We can provide you a referral for one our creative designers.
         read more...






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